April 20th, 2010
Here’s a slide from Skype ’s Jonathan Silverman eComm presentation. Skype tested a large pool of users from all over the world for customer satisfaction based on the audio codec they used in a Skype-to-Skype call. In the chart to the left the Mean Opinion Score rose from 3.4 using mobile phone audio quality to about 3.85 with Skype’s highest quality, a thirteen percent jump. On the right Skype shows the effect of call quality...








